Management Skills Training is a very broad term and can include various different types of trainings. While it may also include the technical skills required to get a job done as well as the soft skills required doing the job well, Management Skills Training basically points towards training used to manage people well. In other words, training that teaches us how to handle our teams well. Today let’s have a look at one particular aspect of this type of training called Managerial Communication Skills. We all know what Communication Skills training consists of, but what is Managerial Communication Skills training made up of? Simply put, it pertains to that part of communication which helps us in managing our teams better. Let’s go a little deeper into understanding what this really means. What is communication? It’s a transfer of information from point A to point B. considering A to be a Manager and B to be his / her subordinate or vice-a-versa we get a Managerial Communication situation. So what’s so special about this situation? Why should it be handled differently and why is it given so much importance? Am sure you all would have heard of the term “Employees don’t leave Organizations, they leave their Bosses.” Sounds familiar? A very true statement I must say and a very common situation in today’s times. So if an employee does not get along with his manager what does he do to solve the situation? He simply leaves the organization and lands up with another manager with whom the entire story repeats! So what can we do so that the employee and his boss get along with each other and does not have to leave the organisation? Improve the communication between them. Of course that may not be the only solution to improve their relationship but it is definitely a major one! How are we going to go about doing this? By making both of them more aware about each other’s needs. One way to understand one another better is by getting an insight into each other’s personality. More often than not, differences in personalities are at the heart of day to day conflicts and an understanding into these increases tolerance towards each other. It helps us in understanding why the other person behaves in the way they do and what we can do to “get through to them” and communicate with them in a manner that they can understand and accept well. A lot of onus also goes on how to give and receive feedback. This once again is based on personality styles. Some of us love being praised in front of others while some of us would prefer to receive a pat on our backs in private. Even more, there are some of us who enjoy the physical pat whilst others are more than happy with just a verbal one. This was as far as positive feedback is concerned, what about negative feedback? Remember, that negative feedback is always given in private, whether to an introvert or an extrovert. Nobody likes to be belittled In front of others as it gives a serious blow to the ego, something few can take. Another aspect is openness in communication. We all tend to have set ways of doing things. We are wired in different ways and unfortunately tend to stick to our wiring, forgetting that others are wired differently and hence their ways of thinking and doing are different. What seems right for us may not seem right for them. However we forget this and tend to put up a fight when asked to budge from them.
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To manage a company effectively, managerial skills are mandatory. Management is not an ordinary task. The knowledge and ability of an individual in a managerial position is to effectively carry out the activities and tasks that his or her position demands. These skills can be learned, or acquired through practical experiences. There are three types of managerial skills as identified by Robert Kartz. 1. Technical – the subject knowledge and technical skills required for the position. 2. Conceptual - The ability to think innovatively, understand and analyze complicated and abstract tasks 3. Interpersonal – Includes the emotional intelligence, appropriate behavior, body language, posture, listening skills and sensitivity to audience reaction. Apart from these skills, it is also critical for a manager to possess effective communication skills. Managerial communication skills are all about strategic communication. Thinking purposefully about the message to be conveyed allows managers to interact effectively with others and achieve the set goals. The communication can either be persuasive or informative. There are many elements concerned with communicating effectively for Managers to consider while orally interacting. 1. Aim of the communication 2. Level of Formality – Based on relationships and hierarchy 3. Considering the audience – their prior knowledge and ability to understand your message 4. The cultural aspects 5. Using visual aids 6. Handouts 7. Considering the feedback from audience 8. Voice modulation and tone of voice 9. Eye contact 10. Positioning While interacting through written communication, the text type, the document length and style, structuring of argument, level of detail and adherence to reference conventions are to be taken into account. Effective managerial and communication skills are necessary for managers to gain entry and be successful in their positions and their future since in a workplace they will be required to interact with multiple individuals of different hierarchy and positions. Managers inspire, managers motivate, and managers contribute towards increasing of productivity. But some managers fail miserably in their roles and fail to engage their employees effectively. For a manager to be effective in his roles, the presence of certain managerial skills is most important. Some of the key managerial skills that a manager must possess to be successful in his role are:
1. Setting clear goals for the employees that advances the company’s vision and set performance expectations based on a clear understanding of different people under him and their capabilities. 2. Constant constructing feedback provided on the jobs performed and good encouragement. 3. Strong business development skills through strategic thinking. There are three types of skills that an effective manager must possess. 1. Technical skills – A manager’s theoretical knowledge and his ability to employ different techniques to achieve the set goals. 2. Conceptual skills – These refer to the present knowledge and the capability of a manager to see through things and employ more abstract thinking. He/she must be able to come up with new concepts through strategic thinking with future growth prospects. 3. Human or Interpersonal skills – This determines the manager’s ability to work with people which is one of the most important management tasks. With good human skills, a manager can effectively motivate his employees; grow into a leader who is respected. Information when kept to oneself is of no use. Managerial communication skills help in the smooth flow of information between the manager and the employees as well as with others in the organization. Managerial communication skills are of two types: 1. Interpersonal communication 2. Organizational communication The communication can be verbal or written. Effective communication ensures that the message to be conveyed is clear and properly understood. To manage a company effectively, managerial skills are mandatory. Management is not an ordinary task. The knowledge and ability of an individual in a managerial position to effectively carry out the activities and tasks that his/her position demands is what managerial skills basically are. These skills can be learned, or acquired through practical experiences.
There are three types of managerial skills as identified by Robert Kartz. 1. Technical – the subject knowledge and technical skills required for the position. 2. Conceptual 3. Interpersonal – Includes the emotional intelligence, appropriate behavior, body language, posture, listening skills and sensitivity to audience reaction. Apart from these skills, it is also critical for a manager to possess effective communication skills. Managerial communication skills are all about strategic communication. Thinking purposefully about the message to be conveyed allows managers to interact effectively with others and achieve the set goals. The communication can either be persuasive or informative. There are many elements concerned with communicating effectively for Managers to consider while orally interacting. 1. Aim of the communication 2. Level of Formality – Based on relationships and hierarchy 3. Considering the audience – their prior knowledge and ability to understand your message 4. The cultural aspects 5. Using visual aids 6. Handouts 7. Considering the feedback from audience 8. Voice modulation and tone of voice 9. Eye contact 10. Positioning While interacting through written communication, the text type, the document length and style, structuring of argument, level of detail and adherence to reference conventions are to be taken into account. Effective managerial and communication skills are necessary for managers to gain entry and be successful in their positions and their future since in a workplace they will require to interact with multiple individuals of different hierarchy and positions. The Yellow Spot conducts various training programs on managerial effectiveness. These programs hone your managerial skills – right from planning and delegation to communication and motivation, from time management and persuasion skills to decision making and conflict management. The Yellow Spot’s training program on managerial skills enables you to:
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